Frequently Asked Questions

Our knowledge base of frequently asked questions helps with getting started and guiding you through customising your new website.

Let’s get you started…

General Information

How do I contact Team Websites?

We provide technical support to all clubs, free or paid. Email us or read through our FAQ guides to get started with your new site.

General Information…

How will Team Websites contact me?

We generally contact our clubs in the event of any server or website downtime. Understand how and when we will contact you…

General Information…

How does Team Websites make money?

Built on a Freemium model, we make money through a small core of clubs upgrading to a paid plan to unlock additional features.

Business Information…

Do I need to know website coding to create or update my site?

A general question; however, you don’t need any website knowledge to create a site with us.

Technical Information…

Adding widgets to your site’s sidebar

Now that you know what a widget is, we can guide you through adding widgets to the right sidebar position – this displays on all pages other than the homepage.

Website Design…

Let’s get you started…

Getting Started

How to upgrade current website package

You can upgrade or downgrade your website subscription at the end of the payment cycle within your admin panel at any time. Payment is taken on a recurring basis until cancelled.

Account Information…

Changing your primary email address

How to change the email address of your user account.

Account Information…

How to change the site’s title (club name)

The settings pages within your admin panel or 50-50 customisation wizard may prompt you to set your ‘site’s title’ as your club name. This is important for search engines, like Google, indexing your site.

General Information…

Changing your club’s logo

Your logo often sets the first impression for first time visitors to your club website. Here’s how to add your logo to the header of your site.

General Information…

Adding a favicon (browser tab icon)

Ever had too many tabs open at once and struggled to see which tab has which website open? You can easily set an icon to represent your site…

General Information…

What is my club website’s URL

A common question, answered. It does indeed depend on if you are subscribed to a Free or Paid plan.

Account Information…

Change Free Site URL

Requesting to change your Free Site URL, such as www.teamwebsites.co.uk/clubs/clubname.

Account Information…

Attach a custom domain name

Replace your Free Site URL with your own desired domain name. A domain name is FREE with all paid plans.

Account Information…

How to login to your club website

There are two ways how you can login to your club website. Either use the “Login” link in the header of your site or go to teamwebsites.co.uk.

Account Information…

Remove Team Websites Branding

You must first upgrade to Amateur or Legend.

Account Information…

Z

Verify My Site – display verification tick in header

Our support team can verify that your club is genuine upon receiving a request from a club representative.

Account Information…

How to change the primary sport setting – Sport Configuration

Our system is versatile, adapting to any sport, including football, rugby and cricket.

Technical Information…

Hide Upcoming Fixtures section

Toggling the display of the Upcoming Fixtures homepage section.

Homepage Design…

Hide Match Centre section

Toggling the display of the Match Centre homepage section.

Homepage Design…

Change postponed/important message on homepage

By default, a postponed match or important message section appears on your homepage…

Homepage Design…

Set Club Initials

Your club’s initials, if set, may be displayed across your website…

General Information…

Adding a welcome message to your homepage

Toggling the display of the Match Centre homepage section.

Homepage Design…

Hide Affiliations section from footer

Toggling the display of the Affiliations section in your website footer.

Footer Design…

Hide Club Sponsors section from footer

Toggling the display of the Club Sponsors section in your website footer.

Footer Design…

Updating your site…

Site Content

Add a news article

On an unbeaten run? Got a cup final coming up? Update your club members with a news article promoting a club event or recent highlight.

Site Content…

Adding a custom page

You can create as many custom pages as you wish. After, don’t forget to add them to your site’s navigation menu.

Site Content…

Change the URL of a page

This is not to be confused with changing the URL of your site. This guide is only for changing the suffix of an individual page’s URL.

Site Content…

Publish club events

Monthly social or end of season presentation coming up? Promote the details on your club website – type of event, location and time.

Site Content…

How to add a new fixture

First you must add the season and relevant competition, then teams. Our system then pulls this and gives you dropdowns to tick or select the season, competition and teams for creating a new fixture.

Site Content…

Inputting a score of a match

Assuming you have already added the fixture, it’s quick and easy to input and add the score of a game.

Site Content…

Add a list of fixtures and results (page layout)

We have designed a new page layout for a dedicated, central ‘Fixtures & Results’ page for all teams within your club. Our system displays all matches from all the relevant seasons all on one page.

Site Content…

Adding a grid of player profiles (page layout)

– Coming Soon.

Site Content…

Adding a grid of staff profiles (page layout)

– Coming Soon.

Site Content…

Why has my website not updated with my latest changes or updates?

There may be a short delay between the time when you may update something within the admin panel (or customisation wizard) and these changes showing live on your site. Here’s why…

Site Content…

Adding club sponsors to website footer

You can easily add up to three club sponsors to your website’s footer. We plan on adding more placements in the future.

Site Content…

Add links to your club’s social media accounts

Its now quick and easy to add links to your club’s social media pages – Facebook, Twitter and Instagram. You can do so without any technical knowledge.

Site Content…

YouTube Channel ID – displaying your latest three YouTube videos

(Optional) It is advised that you contact our support team for guidance. If the ID has been set, our system pulls the latest three videos from your YouTube channel.

Site Content…

c

Adding or changing your header navigation menu

We allow you to control the contents of your website header navigation menu. Here’s how to set things up…

Site Content…

Set address of home pitch/ground in footer

Opposition players and spectators may visit your site from time-to-time to get certain information, such as your home pitch’s address and postcode.

Site Content…

Adding a telephone number to your footer

Some people prefer getting a quicker response by texting or phoning the manager or club secretary directly. This is completly optional.

Site Content…

Embedding a YouTube video within a news article or page

Use YouTube’s standard embed code to pull videos and display them on your club website. Be aware of copyright.

Site Content…

e

Embed FA Full-Time League Table within a page

You can easily embed league tables from a League’s FA Full-Time webpage using the code generated by their system.

Site Content…

Customising your site…

Design

f

How to change website colour scheme – primary and secondary colours

Using our built-in colour picker functionality, its easy to change the colour palette of your site.

Website Design…

Change website’s background colour

Choose to leave it with a default, clean white background, or specify a colour to have as the background of your site.

Website Design…

Setting a background image

Choose to display an image as the background of your website. If set, this may override the background colour option.

Website Design…

Change colour of header text

To avoid colours clashing, you may wish to change the colour of the page font to something other than the default white.

Website Design…

What are widgets?

Widgets are elements which you may wish to add to your site’s sidebar to add features or display an informative message.

Website Design…

Adding widgets to your site’s sidebar?

Now that you know what a widget is, we can guide you through adding a widget to your site’s sidebar.

Website Design…

we all have a part to play…

Safeguarding

Add club safeguarding officer information

Safeguarding is everyone’s responsibility – we all have a part to play in ensuring the wellbeing and safety of young people online. If you are a club with junior or youth teams, this is mandatory.

Safeguarding…

Disable right-click on images

We make it a step harder to export and save photos of minors or copyrighted media.

Safeguarding…

Hide/remove comments section

Some clubs prefer to keep informal discussion to platforms like social media, otherwise this may effect the image and integrity of your club.

Safeguarding…

Displaying mandatory safeguarding-related links for junior and youth clubs

Ensure you tick the option, “Are you a youth/junior club?” within your admin panel. We all have a part to play in ensuring we keep young people safe online.

Safeguarding…

Getting your website found…

Search Engine Optimisation

Hide website from search engines (e.g. Google)

For reasons such as a player’s safety or privacy, you may wish to hide your entire website from search engines, such as Google.

Search Engine Marketing…

How to optimise your website for search engines like Google

Content is king. Be sure to include location details of your club, such as your home pitch; your site is then more likely to appear on a Google search for “football club (town name)”. Other tips…

Search Engine Marketing…

Adding meta tags to your website

Not to worry! In the latest update, we have automatically added the relevant meta tags to the <head> section of your website. This is as long as you fill in content and options thoroughly.

Search Engine Marketing…

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